Return policy

Returns and exchange policy

Returns Policy:

The terms and conditions described in this policy apply to all products purchased from our online store through our website.

You have the right to withdraw from the contract without cause within 14 days from the day you receive the product.

For the right of withdrawal you must inform our company by calling 6940626050 or by sending an e-mail to: before the expiry of the withdrawal period, i.e. before 14 days have elapsed from the day of receipt of the product. You must fill out this form and enclose it in your parcel.

The shipping costs for the return of the products are borne solely by the customer.

Returns are accepted only if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice.

Returned products can only be collected from the address that you have indicated in writing for their dispatch from the outset and which you have indicated to us in writing.

Within 14 days of receipt of the returned goods from our store and provided that they are in their original condition, undamaged or undamaged, our company will refund you in full the amount of the value of the goods that you have paid for them using the same means of payment that you used for the original transaction (unless you have expressly agreed otherwise). In any case, the refund of the price of the returned products will be made after you have informed us in writing of your request to return the products, provided that the products have been delivered to our partner carrier.

A necessary condition for your withdrawal from the sale is that the product has not been used, that the markings and paper plates have not been removed, that they are not damaged or defective (stains, perfumes, etc.) and that they are in their packaging.

If the returned product has been damaged or damaged through your fault or has been reduced in value due to its handling, our company will assess the value of the damage and the amount of the reduction in value and in the event that our company is obliged to make a refund to you, the corresponding amount of the damage will be deducted from the total amount of the refund.

In addition to the rights granted under the returns policy, all rights applicable to consumers under applicable provisions and laws relating to the sales contract, and any rights arising in connection with the warranty terms of the products, are in any event recognised.

Returns and exchange policy for defective products:

The products available in our company are checked before delivery to the customer to exclude the possibility of having defects and are carefully packed to be delivered in perfect condition.

If you receive the product without expressing a specific reservation, it means that you have unconditionally received the product from our company.

However, we recommend that our customers check the product upon delivery, so that if any damage or defects are found, you can inform us by calling 6940626050 or e-mailing: in order to inform us within three (3) days of receipt: if you wish to replace the product or issue a credit invoice or withdraw from the sale by exercising your right to an interest-free refund, as stated above.

If you request a replacement, you must call our partner carrier to collect the product from you. Upon receipt by our business, we will deliver the new product you want, of equal value to the one being replaced. The cost of returning the product via the carrier is borne by our company.